Shipping policy

Free tracked shipping

We ship free of charge, with tracking, to every country we sell to. You'll receive your tracking link by email as soon as your frame ships.

Production time

Each frame is made to order. Ready designs are prepared within 2–4 business days. Personalized frames are printed after you approve your design proof, usually within 2–5 business days.

Estimated delivery times (after shipping)

United States, Canada and Australia: 7–12 business days
European Union and United Kingdom: 6–12 business days
Mexico and Latin America: 10–20 business days
Middle East and the Arab world: 8–15 business days

These are estimates. Your checkout shows the expected delivery date for your address. Busy periods such as Black Friday, Christmas, Ramadan and Eid can add a few days — order early for gifts.

Duties and taxes

Prices include taxes where they are collected at checkout. In some countries, local import duties or taxes may be charged on delivery; these are set by your country's customs authority and are the responsibility of the recipient.

Address and delivery issues

Please double-check your shipping address. If a parcel is returned to us because of an incorrect address, we'll reship it once the shipping cost is covered. If your tracking shows no movement for 10 business days, or your parcel is marked delivered but you can't find it, contact us and we'll investigate and help right away.

Questions?

Email us with your order number — we reply within 24 hours on business days.